Returns Policy

We hope you love your Neema Crafts goods,  but should you need to return or exchange them for any reason at all, here’s all you need to know:

OUR RETURNS POLICY

-You can return or exchange your order within 30 days from the receipt of your goods, but please send your items unused and in the original packaging to the address below.

-Please send an email to sales@neemacrafts.com with your order number stating whether you want to exchange or refund your order.

- We aim to issue a full refund within 4 days of receiving your goods. Unfortunately, we are unable to refund the original delivery fee.

HOW TO RETURN OR EXCHANGE

Please send your return items to:

Neema Crafts Ltd returns,

45 Prior Park Road,

Bath,

BA2 4NF

United Kingdom.

TRACKING YOUR RETURN

Returns usually take 2 to 5 working days to reach us and we aim to have them processed within 4 working days of the date of receipt. We recommend using Royal Mail tracked and signed delivery service to track the return of your parcel.


Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.